LEGAL REFERENCE

Aapka Niji Maloomat Hamari Zimmedari

pc 12 par aapka account, payment ka shumar aur lagatar ka shumar sab kuch mahfooz rakhne ke liye hum sakhti se kaam karte hain. Is page par samjhiye...

Data EncryptionAccount SecurityPayment PrivacyYour RightsTransparency

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Hamara Privacy Policy Posture

pc 12 par jo data aap share karte hain—naam, email, phone, address, banking details—wo sab encrypted rakhte hain aur sirf zaroori tamam waqt tak rakhte hain. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se deposit karte hain, to woh transaction details hamari servers par secure rahte hain aur kisi teen farokht ko nahi bheji jaati. Aapka account password hashed format mein store

hota hai, matlab hum khud bhi nahi dekh sakte. Agar aap account delete karna chahte hain, hum 30 din mein aapka sab personal data hata dete hain. Pakistan mein jo local data laws hain, wahan jahan qanoon ijazat deta hai, wahan hum aapki privacy rakshit karte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

MADADGAR CHANNELS

Privacy ke Sawal ke Liye Hum Yahan Hain

Team online

Email Support

[email protected] par koi bhi question aapka account ya data ke baare mein likhaiye. Hum 24 ghante mein jawab dete hain.

In-App Help

Aapka account mein settings > privacy mein helpline link hai. Wahan se direct ticket khol sakta hai aur team assign hota hai.

Data Request

Agar apna complete data export karna hai ya delete karna hai, support ko likhaiye. Hum usko verify karke done kar dete hain.

VISHWAS KE NISHAAN

Hum Kaise Aapki Privacy Rakshit Karte Hain

SSL Encryption

Sab communication pc12.app aur aapke browser ke beech encrypted hota hai. Koi bhi third party nahi dekh sakta.

Secure Payment Gateway

JazzCash, Easypaisa, SadaPay aur Raast direct connected hain. Hum aapka banking credentials kabhi store nahi karte.

Regular Audits

Hamara security team lagatar system check karte hain ke koi breach to nahi hua. Agar kuch mile to fauran fix hota hai.

Limited Data Sharing

Aapka personal information kisi partner ya advertiser ko nahi bechte. Legal order hi se hum hata dete hain.

Cookie Control

Analytics aur tracking cookies use karte hain lekin aap preferences mein turn off kar sakte ho.

Incident Response

Agar data breach ho to hum 72 ghante mein affected users ko notify karte hain with details aur next steps.

Hamara Privacy Approach Sab Jagon Par Same Hai

Account-Level Privacy	Chahe aap mobile app se khele ya desktop se, aapka privacy level same rehta hai. Encryption aur data handling unchanged hai.
Payment Method Parity	JazzCash, Easypaisa, SadaPay aur Raast—sab ke liye same security standards apply hote hain. Koi payment method zyada risk mein nahi.
Regional Compliance	Pakistan mein jo legal requirement hai wahan hamara privacy policy follow karta hai. Alag alag ilaqe mein alag rules hain to hum wahan follow karte hain.
User Control Consistency	Chahta hai account close karo, data export karo ya cookies turn off karo—ye options sab devices par same tarah available hain.
Support Access	Privacy questions ke liye email, in-app help aur data request forms—ye sab channels simultaneously active rehte hain.
Transparency Across Channels	Privacy policy aur terms updates hamara saari communication channels par same waqt par announce hote hain.
Audit Trail	Agar aapne apna data access request kiya to log rakhte hain ke kab kya share hua. Transparency complete hai.

Privacy-First Features Jo Aapka Account Safe Rakhte Hain

Two-Factor Authentication

Session Timeout

Agar 15 minute kuch nahi karte ho to app automatically log out ho jaata hai. Public computer par safe rahega.

Withdrawal Verification

JazzCash, Easypaisa, SadaPay ya Raast mein paise nikalne se pehle hum phone OTP lete hain. Fraud ruk jaata hai.

Privacy Dashboard

Settings mein apna sab permissions dekh sakta hai—cookies, location, notifications. Control tu apke paas hai.

Data Download Option

Koi bhi time apna sab account data, transaction history aur personal info download kar sakta hai.

Account Deletion

Account close karna ho to 30 din baad sab personal aur financial data permanently delete hota hai.

Privacy ke Barey Mein Aksar Poocher Gaye Sawal

Nahi bilkul nahi. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se connect karte ho to payment gateway directly handle karta hai. Hum sirf transaction status dekh sakte hain, password kabhi store nahi hota.

Woh 7 saal stored rehti hai bank records ke liye. Phir hum encrypted format mein archive karte hain. Account delete karne se 30 din mein woh permanent delete ho jaati hai.

Nahi. Hamara third parties—payment processors aur security vendors—ko sirf wohi data milta hai jo zaroori ho. Marketing ya advertising partners ko kabhi nahi dete.

Fauran contact karo. Hum account lock kar dete hain, suspicious transactions investigate karte hain aur affected payment methods secure karte hain. 72 ghante mein incident report bhejte hain.

Haan. Analytics aur performance tracking ke liye. But settings mein jao to non-essential cookies turn off kar sakta hai. Essential ones rahenge taake app work kare.

Haan. Updates ke 30 din pehle email aur in-app notification mil jaata hai. Agar tum agree nahi karte to account continue kar sakta hai ya delete kar sakta hai.

Login verification, transaction alerts aur customer support ke liye. Marketing messages nahi bhejte unless aap subscribe karte ho.